Last updated 2 November 2026
If Stow isn't for you, email us within 14 days of your first payment and we will refund it in full. You do not need to give a reason.
If an annual renewal catches you by surprise, tell us within 14 days of the charge and we will refund it, provided you have not used more than 10 organises in that new period.
Unused credits can be refunded within 14 days of purchase. Credits already spent cannot.
Every Mac gets 3 free organises before paying, so you can see exactly what Stow does to your own folders first. The free runs belong to the machine rather than the account, which means a second Mac gets its own three and signing up again on the same one does not. We'd rather you tried it than requested a refund, so please use them.
Email support@stowmac.com from the address on your account. Refunds are returned to the original payment method, usually within 5–10 business days.
This policy is in addition to, and does not limit, any refund or cancellation rights you have under consumer law in your country.